Refund policy

RETURN, CANCELLATION, AND REFUND POLICY

Thank you for shopping at Shivam Divine. We take great care in curating and delivering authentic spiritual and divine products. If you are not entirely satisfied with your purchase, we are here to help.

1. 5-DAY RETURN POLICY
We offer a 5-day return policy, which means you have 5 calendar days after receiving your item to request a return. 

To be eligible for a return:
- Your item must be in the same condition that you received it, unused, unworn, and unwashed.
- It must be in its original packaging with all tags, beads, or protective seals intact.
- You must provide the order number or proof of purchase.

To initiate a return, please contact us at shivamdivine124@gmail.com or call/WhatsApp us at +91 6361010797 within 5 days of delivery. If your return is accepted, we will arrange a reverse pickup or provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, please contact us within 24–48 hours of delivery with clear photos or an unboxing video so that we can evaluate the issue and arrange a free replacement or full refund immediately.

3. ORDER CANCELLATION
- You can cancel your order before it has been dispatched from our facility by contacting us at shivamdivine124@gmail.com or +91 6361010797.
- Once an order has been shipped/dispatched, it cannot be cancelled. However, you may request a return within 5 days of receiving the product.

4. REFUNDS (TIMELINE & PROCESS)
We will notify you once we have received and inspected your returned item, and let you know if the refund was approved or not. 
- If approved, your refund will be initiated immediately.
- The refund amount will be automatically credited back to your original payment method (Bank Account, UPI, Credit/Debit Card, or Wallet) within 5 to 7 business days, depending on your bank or payment processor's policies.
- For Cash on Delivery (COD) orders (if applicable), refunds will be processed via bank transfer (NEFT/IMPS) or UPI within 5 to 7 business days after you share your bank/UPI details with our support team.

5. CONTACT US
For any return, cancellation, or refund queries, please reach out to us:
- Trade Name: Shivam Divine
- Email: shivamdivine124@gmail.com
- Phone: +91 6361010797
- Address: Shivam Divine, Kyatsandra, Tumkur, Karnataka - 572104, India