Privacy policy

PRIVACY POLICY

Shivam Divine ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT
When you visit the site or make a purchase, we collect the following information:
- Personal & Contact Details: Your name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment transactions are encrypted and securely processed via our authorized payment gateway partner (Razorpay). We do not collect or store your card numbers, CVV, or UPI PINs.
- Device & Browsing Information: IP address, web browser details, time zone, and cookies to help our website function smoothly (powered by Shopify).

2. HOW WE USE YOUR PERSONAL INFORMATION
We use the information we collect strictly to:
- Fulfill and deliver your orders through our logistics and courier partners.
- Process your payments and prevent fraudulent transactions.
- Communicate with you regarding order confirmations, shipping updates, returns, and customer support.
- Improve and optimize our store experience.

3. SHARING YOUR PERSONAL INFORMATION
We do not sell, rent, or trade your personal information to third parties. We only share necessary details with:
- E-commerce Platform: Shopify Inc., which hosts our online store.
- Payment Processors: Razorpay and associated banking partners to process your payments securely.
- Logistics & Courier Partners: To deliver your orders to your doorstep.
- Legal Compliance: To comply with applicable Indian laws and regulations or respond to lawful requests.

4. DATA RETENTION AND SECURITY
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We follow industry-standard security practices to protect your personal data from unauthorized access.

5. GRIEVANCE OFFICER / CONTACT US
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding your privacy or data, please contact us at:
- Business Name: Shivam Divine
- Email: shivamdivine124@gmail.com
- Phone: +91 6361010797
- Address: Shivam Divine, Kyatsandra, Tumkur, Karnataka - 572104, India